Virginia DMV to expand appointment opportunities

In line with Virginia Gov. Ralph Northam’s announcement last week easing COVID-19 restrictions, the Virginia Department of Motor Vehicles will open more windows in its customer service centers beginning June 1, creating 184,000 additional appointment opportunities statewide.

Customers are able to schedule appointments now. Additional windows will open in stages on June 1, June 15 and in July as DMV continues to hire and train new employees to expand appointment availability, adding to the more than 530,000 appointments Virginians already have scheduled during the next three months.

“The governor’s announcement today enables us to open more windows so customers can secure appointments sooner, but we are still taking great care to offer service that is safe for everyone,” Commissioner Richard D. Holcomb said.

Customer service centers and mobile operations teams continue to operate by appointment only for specific services which generally necessitate an in-person visit. Appointment opportunities are currently available for a 90-day period.

DMV is conducting more transactions across all service channels now than pre-pandemic. The vast majority of the 15 million transactions conducted since DMV started reopening customer service centers in May 2020 have been completed by service delivery methods other than at an office, such as online or by mail. Prior to the pandemic, DMV conducted an average of 309,000 transactions per week statewide across all service channels. Earlier this month, that number was 365,000 during a week; of those, only about 73,000 were conducted in a customer service center.