Virginia DMV customers with appointments now may check in online

Customers visiting the Virginia Department of Motor Vehicles now may check in with a mobile device when they arrive for their appointment.

The new feature lets customers notify DMV they’ve arrived for their appointment by scanning a QR code and submitting a few pieces of information, allowing them to skip a visit to the information desk and instead simply have a seat in the lobby until their queuing number is called.

Appointment holders who prefer not to use this digital service still may check in at the information desk through the appointments line. Last week, a customer with an appointment waited less than five minutes to be served after checking in on average, according to DMV officials.

“Given the popularity of appointment opportunities, we are pleased to make the process even more efficient for customers who can plan ahead," said Acting DMV Commissioner Linda Ford. “Your transaction will go even more quickly if you complete your forms beforehand. Please visit our website to find out which application you need to fill out ahead of time and bring to your appointment.”

Appointments and walk-in service are offered simultaneously Monday through Friday, with Saturdays remaining open for walk-in customers in offices with Saturday hours.

More than 50 services remain available online at dmvNOW.com, and popular services such as driver's license and vehicle registration renewals may be completed by mail.