T-Mobile to locate 1,300 jobs in Eastern Henrico

T-Mobile US, Inc. will move its customer service center from Henrico’s West End to the former Sam’s Club building at The Shops at White Oak Village in Eastern Henrico, moving 800 jobs and adding 500 new jobs for a total of 1,300 at the new site. Virginia Governor Ralph Northam made the announcement Aug. 14.

The company will invest $30 million to upgrade the facility.

“T-Mobile has been a valued employer and partner to the Commonwealth for many years, and we are proud that the company has chosen to grow its Customer Experience Center in Henrico County,” said Northam. “T-Mobile’s decision to add 500 employees to its workforce is a testament to the quality of the greater Richmond region’s talent.”

T-Mobile employed more than 1,300 throughout Virginia prior to its recent merger with Sprint and has since added more than 1,000 employees as the companies have integrated.

“T-Mobile loves being a part of the Richmond community and now, as we are taking our ‘Uncarrier’ focus on customer service and experience to the next level, we’re thrilled to make this investment to stay here for the long term!” said T-Mobile Executive Vice President of Customer Care Callie Field.

The Virginia Economic Development Partnership worked with the Henrico Economic Development Authority to secure the project for Virginia. Governor Northam approved a $826,350 grant from the Commonwealth’s Opportunity Fund to assist Henrico County with the project. T-Mobile is eligible to receive state benefits from the Virginia Enterprise Zone Program, administered by the Virginia Department of Housing and Community Development, as well as the Major Business Facility Job Tax Credit for new, full-time jobs created. Funding and services to support the company’s employee training activities will be provided through the Virginia Jobs Investment Program.

“We’re excited that T-Mobile is making its home in Eastern Henrico,” said Varina District Supervisor Tyrone Nelson. “T-Mobile prides itself on being innovative and fun and offering the best customer service. What a great testament to the caliber of our citizens and educational systems that they’re finding the creative, collaborative workforce necessary to support their continued growth and success in Henrico.”