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Henrico nursing home fined, denied Medicare and Medicaid payments following serious violations

Steve Lambert has concerns about the care his brother, Winfred, received at Westport Rehabilitation and Nursing Center in Henrico County. (courtesy WTVR)

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The federal government has taken recent enforcement action against a Henrico County nursing home after an investigation found the facility caused harm to a resident who suffered a fracture due to a fall. That investigation came just weeks after a separate inspection resulted in findings that regulators said caused them to suspend Medicare and Medicaid payments to the facility.

The nursing home is Westport Rehabilitation and Nursing Center, a for-profit facility operated by Medical Facilities of America, according to Virginia Department of Health (VDH). The federal government gives the facility a 1-out-of-5 star rating for its staffing levels and inspection performance.

Beginning in December of 2023, Steve Lambert, whose brother had just been admitted to Westport, submitted complaints about the facility to VDH, the state agency that regulates and licenses nursing homes.

In his complaints, Lambert alleged concerns about the care his brother Winfred received and unclean conditions in his room. He showed pictures of what appeared to be dead skin cells covering Winfred's bed.

"It really bothered me. Based on hearing one of the staff saying, ‘We just don't have enough help to do everything that they ask of us.’ So given that that came directly from their staff, that really raised concern," he said.

Click here to continue reading on WTVR.com, a Henrico Citizen partner organization.