Henrico-based Terazo acquires European company

Henrico-based software development and managed services firm Terazo recently acquired Berlin-based c20y, a European cloud contact center integration services company. The acquisition will give Terazo, founded in 2016, an international presence with team members throughout Europe to support current and future clients.

“This is a big win for our customers, partners, and employees,” said c20y co-founder Maximilian Deuber. “The common threads between our service areas, our values, and the solutions-based approach we both take to helping our customers made this an ideal fit.”

The acquisition represents an investment in Terazo and c20y’s respective partnerships with Twilio, a customer engagement platform.

“Both Terazo and c20y have deep relationships within the Twilio ecosystem,” added c20y co-founder Daniel Maier. “We have a shared focus on outcome-based solutions and building long-term relationships with our clients, much like Twilio, and the combined company will only fuel our collective growth.”

“We have a lot of respect for how Max, Daniel, and the distributed team at c20y have built their business and relationships with their clients,” said Terazo CEO Mark Wensell. “The need for Twilio Flex integrations has increased as leading organizations strive to deliver a seamless experience for their customers. Bringing this knowledgeable team together with ours will help our customers reach and exceed their Flex-related digital transformation goals faster than ever before.”